Shipping Policy
Thank you for shopping with Zmartscene. Since we partner with multiple suppliers, shipping times and methods may vary. Here’s our shipping policy:
- Varied Shipping Times: Due to our dropshipping model, delivery times can vary based on the supplier and your location. Typical delivery times range from 8 to 12 business days from the date of shipment.
- Tracking Information: Upon ordering any product from our store you can request tracking information here.
- Shipping Fees: Shipping costs for each product depend on the weight and size class in which the product is in. You will see the shipping cost during checkout before completing your purchase.
- Free Shipping: We may offer free shipping promotions from time to time. Check our website or contact us for current offers.
- Orders are processed within 1-3 business days. Processing time may vary based on the supplier and item availability.
- In case of rare external problems orders could take longer before being processed.
- We ship internationally to many countries. Shipping costs and delivery times for international orders can vary depending on your shipping location. Customs duties, taxes, and any other import fees are taken care of by Zmartscene.
- Lost or Delayed Packages: If your package is delayed or seems to be lost, please refer to our Aftersales Policy to see if you are eligible for a refund.
- Damaged Items: If you receive a damaged item, please refer to our Aftersales Policy.